Terms of Service
Dedicated MC, LLC (“Dedicated MC”) agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”).
Dedicated MC, LLC, the company hereafter referred to as, (“Dedicated MC”), any of its subsidiaries, (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”).
Use of Dedicated MC Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”).
All provisions of this contract are subject to change from time to time at the discretion of Dedicated MC without notice. Subscriber understands that change to the ToS by Dedicated MC shall not be grounds for early contract termination or non-payment.
By accepting these terms you indicate that you also agree to the Minecraft End User License Agreement.
1. Refund and Disputes
Servers are eligible for full refunds within 48 hours of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All completed server upgrade orders are final and not refundable. In agreeing to this Terms of Service you affirm that your order begins within a 7 day “cooling-off” period, and we reserve the right to charge for the time utilized on your service prior to your cancellation.
The following, but not limited to, services are not eligible for refund: any service purchased with a promotional code, any domain name purchase, and any managed or unmanaged dedicated server
We may require additional information in order to process any refunds. After receiving a refund request, process the refund through the payment gateway that you used. Your server will then be immediately terminated and all data destroyed. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.
If we receive a chargeback, your account will be banned from our platform and we will report you as fraudulent through the appropriate channels.
Service cancellations must be placed via the Request Cancellation area in our client portal.
The client will have the option to specify an immediate service cancellation or a cancellation at the end of the billing period for the service in question. Immediate cancellations are permanent and cannot be aborted. Immediate cancellations will be terminated immediately and all data will be destroyed. A cancellation request does not guarantee a refund – a refund must be explicitly requested and is subject to our Refunds and Disputes policies.
3. Billing and Late Fees
An invoice will be added to your account 14 days before your server is set to be renewed. You will receive an email reminding you to pay your invoice 7 days prior to the due date. After your invoice is overdue by 1 day your server will be suspended and your service will be considered expired. You will then also be reminded via email of your service being overdue on day 3 and day 6 after the invoices due date. Seven days after your service has expired your service will be terminated and all data will be destroyed.
4. Liability Limitation and Exclusion
Dedicated MC, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. Dedicated MC shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
Dedicated MC is not responsible for any actions taken place in or on our game servers themselves. The sole role of Dedicated MC is to provide server connectivity.
Dedicated MC is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client.
Dedicated MC is not responsible for notifications of invoices due. It’s the sole responsibility of the client to ensure that they are receiving emails from Dedicated MC and that they are up to date on payments to Dedicated MC.
Dedicated MC is not responsible for the public release of any mod pack(s), plugin pack(s), mod pack setup(s), or plugin setup(s) that have been created. If a client chooses to publicize any pack or setup created by Dedicated MC, it is then the client’s responsibility to contact each author for permission to distribute the mods and plugins included.
Dedicated MC is not liable for any changes made outside of the initial server configuration. We also reserve the right to refuse support for 3rd party software that is not included in the original server setup by Dedicated MC.
Due to regulations, if you activate an affiliate account and share your affiliate link you must ensure that you have a clear and conspicuous disclosure of your relationship with Dedicated MC. For more information on how to comply with these new regulations, please visit the link here.
Any support requests required for products from Dedicated MC shall be submitted through the billing system via tickets or through our discord server. If we believe that your server violates the Minecraft End User License Agreement, or if we believe that your server is using “cracked” or illegally obtained worlds, plugins, mods, or the like, we reserve the right to refuse any and all support to your server.
6. MySQL Agreement
While we offer instant database creation from our Raw Power Panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by Dedicated MC, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.
Dedicated MC cannot guarantee that all promotions and promo codes will remain operational at all times.
8. Fair Usage Policy
While we offer unmetered bandwidth and space to our customers we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files that may impact the node. We enact a soft limit on our unmetered storage plans. You may request additional storage space in increments of 50GB by contacting our Support Team via Discord or a ticket with the client portal. We reserve the right to refuse to increase your storage space, due to but not limited to, using Dynmap at a high resolution, keeping CoreProtect logs for an extended period of time, other large backups or databases. When possible, we recommend using the MySQL server for plugins that support it. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.
9. Legal Contact
Dedicated MC retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies.
Dedicated MC regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from Dedicated MC you permit us to modify your server, this includes, but is not limited to, changing plugins, updating your server jar and other tasks related to running a Minecraft server.
Any verbal or written threats to compromise our server systems or any other equipment owned by Dedicated MC will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to Dedicated MC your server will be suspended. Dedicated MC retains the sole right to stop, start, and modify your server.
10. Unfair usage
If we find your server using any sort of system to bypass limits put on your server (such as CPU threads or RAM amount) your server is subject to being terminated without refund.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
TOS Updated: 02/13/2020
Acceptable Use Policy
1. Illegal Use
Dedicated MC services may not be used for illegal purposes or in support of illegal activities.
Dedicated MC reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Use of the Dedicated MC services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property is strictly forbidden.
Use of the Dedicated MC services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another is strictly forbidden.
4. Forgery or Impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
5. Fraudulent Activity
Use of Dedicated MC service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes” and “chain letters” is forbidden.
6. Unauthorized access
Use of the Dedicated MC service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Dedicated MC or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Dedicated MC account is subject to immediate termination and further investigation.
7. Network disruptions and unfriendly activity:
Use of the Dedicated MC service for any activity which affects the ability of other people or systems to use Dedicated MC Services or the Internet is forbidden. This includes “Denial of Service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account termination. Dedicated MC will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
9. Third-party Links, Sites and Services
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Dedicated MC. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Dedicated MC, you do so at your own risk and you agree that Dedicated MC will have no liability arising from your use of or access to any third-party website, service, or content.